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Cancellation/Return Policies

Table of Content

A. Instructions for cancellation

B. Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Instructions for cancellation

Right to cancel

You have the right to cancel this contract within 14 days.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires or obtain the physical possession of the goods.

To exercise the right to cancel, you must inform us (Archana Kumari, Aquaautomat, Stemplingeranger 11, 81737 Munich, Tel.: +49 (0)89-41554183, Fax +49 (0)89-41554183, E-Mail: info@aquaautomat.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached sample cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

You have to return the goods immediately and in any event not later than Seven days from the date on which you informed us with your wish to cancel the contract. The deadline is met if you send the goods before the period of fourteen days.

Effects of cancellation

If you cancel this contract, we will reimburse you all payments received, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the standard delivery offered by us) without undue delay and not later than Seven days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement within Seven days from receiving the product back.

You shall send back the goods to us in the original package within 14 days. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.

No right of cancellation

The right of cancellation does not apply to sealed goods which are not suitable for reasons of health or hygiene to return when they are unsealed or used after delivery such as you have unsealed the filter cartridges or used the filter cartridges. However we will take them back at a consumption fee of 50EUR, which should be paid within the above mentioned 14 days period.

Exclusion and/or premature expiration of the right to cancel

The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union. However if the product is defective and in communicated to Aquaautomat within 3 days from delivery then the return will be absolutely free for you. Defects coummunicated after three days need to be send back at the cost of consumer. The product is covered by our 1 year warranty. Never the less there is no garantee or waranty on filter cartradges due the hygenic issues and can be only replaced if the defect is informed within first 3 days.

NOTE: Aquaautomat’s Terms of Warranty/Guarantee is applicable only on the products and accessories that are bought directly from Aquaautomat’s web-store – https://aquaautomat.com or www.aquaautomat.de.
Aquaautomat won’t be providing any Warranty/Guarantee on the products bought elsewhere. If you have bought the product outside the Aquaautomat web-store, please follow the guarantee terms and conditions of the respective seller or contact m your seller directly.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

Archana Kumari
Stemplingeranger 11,
81737 Munich
Fax +49 (0)89-41554183,
E-Mail: info@aquaautomat.de

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate